Contact Us

Thank you for choosing Subevon! We’re here to make your shopping experience smooth and stress-free. Whether you need to track an order, have a question, or need support, find all the ways to connect with us below.

1. Track Your Order

To check the real-time status of your shipment, visit the official 17Track platform:

Order Tracking Link: https://www.17track.net/en

2. Find Answers Quickly

Before reaching out, explore our FAQ Help Center—it’s filled with solutions to common questions (like returns, refunds, or product details) and might resolve your issue right away.

3. Get in Touch Directly

If you can’t find what you need in the FAQ, use these convenient channels:

  • Contact Form: Submit your detailed message through our online contact form. Include your order number (if applicable) for faster processing.
  • Email Support: Send an email to support@subevon.com.
  • Phone Support: Call us at +1 810 510 2715 during our office hours for urgent assistance.

4. Our Service Hours

We’re available Monday to Friday (Eastern Standard Time, EST):

9:00 AM – 5:00 PM

5. Response & Tips

  • We reply to most emails and form submissions within 1 business day.
  • If you don’t get a response, check your spam/junk folder—our messages might have been filtered.
  • Please avoid sending multiple duplicate emails—this can delay our response time.
  • Be patient, friend! We’re doing our best to get back to you as fast as possible.

Company Information

Company Name: Wuxi Baixingkang Technology Co., Ltd.

Unified social credit Code: 91320214MAK6NRNP9B

Address: Room 807, 2nd Floor, Building C, Innovation and Creativity Industrial Park, No. 5 Xinhua Road, Xinwu District, Wuxi City

Postal Code: 214100

Email: support@subevon.com

TEL:  +1 810 510 2715

Your satisfaction matters to us. We look forward to helping you have a great experience with Subevon!